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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to identify and segment stakeholder engagement

interpersonal skills to facilitate stakeholder engagement

teamwork and communication skills to acquire and disseminate relevant project information

technology skills to use software and communication technologies relevant to the industry and project context

writing and media skills to generate project communications content with stakeholders

Required knowledge

common problems leading to variances in stakeholder engagement

interests and expectations of stakeholders

levels and means of stakeholder engagement in projects

types of project stakeholders

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

identifying and segmenting stakeholders relevant to the project

engaging stakeholders using interpersonal skills appropriate to the project context

selecting communications methods relevant to the project needs and stakeholder expectations

Context of and specific resources for assessment

Assessment must ensure access to

examples of project documentation detailing stakeholder engagement

records of project team involvement in stakeholder engagement activities

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge The following assessment methods are appropriate for this unit

written reports and examples of stakeholder engagement

observation of performance in role plays that demonstrate techniques in stakeholder engagement

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

analysis of responses addressing different project scenarios that present issues and problems in project stakeholder engagement

oral or written questioning to assess knowledge of strategies for engagement stakeholders

review of stakeholder engagement issues and responses within authorities

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders are those whose interests are impacted by the project, and may include:	associated organisations clients community internal and external parties sponsors suppliers team members users.
Interests:	may include: articulated needs expectations expressed or implied preferences requirements may relate to: how the activities of the project are conducted the product of the project.
Forms of engagement may include:	collaborating consulting empowering informing involving.
Interpersonal skills may include:	conflict management dealing with emotions and stress decision making demonstrating sensitivity to diversity issues emotional intelligence leadership modelling desired behaviour negotiating trust building verbal and non-verbal communication.
Roles may include:	accountabilities authorities delegations reporting arrangements responsibilities.
Behavioural expectations may include:	client expectations dealing with differences in: culture ethnic background other personal characteristics of project individuals religion skills organisation performance indicators responding to conflict.
Communication needs may include:	communication method used confidentiality requirements content required cultural differences geographical dispersion privacy and other relevant legislation protocols required approvals.
Communication method may include:	direct and indirect face-to-face discussions interviews large and small meetings forums and workshops use of communications media, including: audiovisual media internet mobile communications newspaper and magazines radio social and business media telephone television.
Variances may include:	incorrect or misleading content missing reports stakeholder complaints untimely distribution.